FAQ

Click on the account icon in the top right corner to go to the login page, click on 'Create account’, then fill in your details.

Click 'Log in' in the top right corner and fill in your email address and password.

To retrieve password, click Forgot Your Password and enter your email address. A new link will be sent to your email to reset your password.

To update your address and phone number, click on the Account icon in the top right corner, log in to your account, then edit your details underneath ‘Account details’

Placing an order couldn’t be easier.

Step 1: Choose the item you want topurchase and click ‘Add to cart’ or ‘Buy it now’ to check out straight away.

Step 2: Once you’ve finished shopping,click on the bag icon in the top right corner to review your cart and confirm the items in your order.

Step 3: Check out as a registered customer or as a guest, and confirm your shipping address.

Step 4: Select a shipping method, then ‘Continue to payment’.

Step 5: Confirm your payment method and billing address. If you have a discount code, enter the details. After reviewing your order, click ‘Complete order’.

Once your order is confirmed, courier and tracking details will be sent to your email or found with order details in your account.

If you sign up for an account with us,then you can keep track of your recent orders via our website in your account. If you don’t have an account with us,you can search your email history for the order confirmation email. Don’t worryif you can’t find your confirmation email, you can always give us a shout and we’ll help you out.

We only accept payment by PayPal. You don’t need a PayPal account to check out. Through PayPal, you can log in to your account or check out as a guest. PayPal accepts most cards as payment options.

PayPal allows you to check out quickly and securely. You can check out as a guest or with your account.

To check out as a guest, click the PayPal express checkout button and then click ‘Pay with card’. This will then take you to the guest checkout.

To check out with an account, log in to your PayPal account at checkout and proceed with payment.

Payment can be made through PayPal. Here, you can check out as a guest and pay with Mastercard,Visa, and American Express.You don’t need an account to check out with PayPal.

Payment generally takes 2-3 days to process with PayPal. In some exceptional cases, it may take up to 5 days or more.

Unfortunately, all payments must be made through our website checkout process. At this stage, pickup is unavailable.

Most items are dispatched the following business day in off-peak periods. As soon as your order is on its way, you’ll receive an email containing your tracking information.

We currently use Australia Post (eParcel), Aramex (formerly Fastway Couriers), Allied Express, Hunter Express, and Team Global Express.

For each individual order, we select a courier based on the estimated speed of delivery, size and weight of the package.

We’re passionate about delivering the best service to our customers, which is why we’re always figuring out faster delivery options.

Unfortunately, we can't accommodate requests for specific courier companies at this stage.

Once your order has been dispatched, you’ll receive an email with courier and tracking details.

If your ordered item/items come in multiple parcels, you’ll get an email containing information on the delivery status of each order.

Please note: It can take up to 48hours for tracking details to be updated with our delivery partners.

We deliver Australia-wide, except for some remote areas. Please contact our customer service team for more information.

Currently we only ship within Australia.

Once your order is successfully submitted, our warehouse processes your order the following business day.

Delivery times may vary depending on your destination and external factors. It should normally take less than 10 business days. If you don’t receive your item within 10 business days, please don’t hesitate to contact our customer service

We don’t offer express shipping at this point in time.

We strive to have our orders delivered on time, but we acknowledge that the unforeseeable is inevitable. External factors outside of our courier’s control, such as extreme weather conditions and technical failures, may occasionally cause delays. We ask for your patience and understanding.

If you’ve been waiting longer than 10 business days for a package to arrive, we advise contacting the courier company. If the issue still cannot be resolved, please contact our customer service

We can only deliver to a PO box when all the items in your cart will be sent through Australia Post. There are size
and weight limitations on what kind of parcels that Australia Post can accept for PO boxes.

If we can’t deliver to your PO box address, we’ll ask you to provide another deliverable address. In these cases, we recommend supplying a street address (residential or business).

Click on the Account icon in the top right corner of our website, then go to Addresses to edit or delete your default shipping address.

When you checkout as a registered customer or as a guest, you’ll be asked to confirm your shipping address. If the address we have on file is incorrect, please click the dropdown menu under ‘Saved addresses’ and select ‘Use a new shipping address’.

Depending on your items, they may ship at different stages based on stock availability and the location of our warehouses.

We endeavour to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.

We apologise for providing an incorrect product description or specifications. If the product does not match our product description or specifications, please contact our customer service team with your order number and brief details. We’ll be able to quickly determine if your product is eligible for a refund, replacement, repair, or return.

Yes, all our products come with a warranty. Each item is subject to its own time frame, terms and conditions. Please refer to Warranty,Returns and Refunds for more information.Under Australian Consumer Law, you’re also entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

In the event that you receive a faulty item, or your item arrives damaged or missing parts, we want to ensure that we can help you out in the quickest time possible. 

Please contact our customer service team within 2 business days of receiving the item. All you have to do is submit a contact form with your order number and brief details and we’ll get back to you as soon as possible. Please refer to Warranty,Returns and Refunds for more information

You can contact our customer service team for further assistance by submitting a contact form with your order number and details of the problem. It is a fast and convenient option for you and may prevent the need for you to send back the item for a physical inspection. Please refer to Warranty, Returns and Refunds for more information.

After you’ve requested a refund, it generally takes up to 2 business days for us to authorise the refund. Please allow an additional 5 business days for your financial institution to process the refund and see the funds returned to your account. Please refer to Warranty, Returns and Refunds for more information

To qualify to return an item under our  Change of Mind Policy, the product must be returned within 30 days of receipt in its original packaging, unopened and unused. Please refer to Warranty, Returns and Refunds for more information.

If an item needs to be returned due to it being damaged, faulty or for a warranty claim, please contact us first as we may have alternatives. Should we decide it needs to be returned, we will arrange for the item to be returned at our expense.

Even if you need to return the itemdue to a change of mind, please contacts us first. We can arrange the return of the item,with the return postage cost and 10% admin fee deducted from your refund.

You have the option to return any unopened and unused item in its original packaging for any reason within 30 days of delivery. You’ll receive your money back, minus a 10% admin fee and return postage cost.

Our warranties are provided to the original purchaser only and aren’t transferable.

All our products come with a minimum 12-month warranty. Please refer to Warranty, Returns and Refunds for individual warranty periods as some products come with extended warranties.

Please refer to Warranty, Returns and Refunds for more information. If you have any further questions, don’t hesitate to get in touch with our customer service team.

Please submit a contact form. We will be more than happy to assist you in every possible way.